IT & Software

Salesforce Service Cloud Lead | AI Automation & Adoption

FORT

Liverpool · England · United Kingdom

FORT is seeking an experienced Salesforce Consultant to lead the implementation and optimisation of Salesforce Service Cloud and the introduction of Salesforce Agentforce. You will work closely with the Service Desk and stakeholders to transform service operations, improve customer experience, and deploy AI-driven automation to boost efficiency.

The role involves end-to-end implementation, workflow redesign, and enabling adoption through training and documentation.

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Reference: WJ-766_22796344

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