IT & Software

Salesforce Solutions Architect

Smith & Nephew

Watford · Hertfordshire · United Kingdom

Overview

In this global role, you design and deliver enterprise Salesforce solutions to empower our commercial teams. You work at the center of the CRM ecosystem, translating business needs into a prioritized delivery roadmap and scalable, future-ready solutions. You collaborate with stakeholders to shape governance, data modeling, and end-to-end architecture across regions and functions. You bring advisory leadership to drive innovation and realise a patient-centric digital transformation.

Pay / Benefits
  • Generous bonus and pension schemes
  • Save As You Earn share options
  • Flexible vacation and paid holidays
  • Volunteering hours
  • Hybrid working
  • Private health and dental plans
Responsibilities
  • Lead Salesforce architecture and solution design in multinational settings
  • Design scalable Salesforce solutions across Sales, Service, Experience clouds and related areas
  • Prototype and run proofs of concept to visualise future state
  • Provide trusted advisory to leaders on technical decisions and trade-offs
  • Governance, data modelling and service acceptance to ensure robust, integrated platforms
  • Align cross-regional teams and maintain consistency across regions and functions
  • Translate business requirements into a delivery roadmap with clear prioritisation
Key requirements
  • Significant experience leading Salesforce architecture and solution design in complex, multinational environments
  • Deep knowledge of Salesforce core clouds (Sales, Service, Experience); awareness of Marketing, Data or Health Clouds
  • Proven ability to translate business requirements into scalable, long-term solutions
  • Strong experience with agile delivery models and guiding development teams
  • Ability to act as global lead, driving alignment across cross-functional and cross-regional teams
  • Excellent stakeholder management; confident in challenging, influencing and communicating complex ideas
  • Strong understanding of data modelling, governance and end-to-end solution architecture
  • influencing and stakeholder management
  • collaboration across functions and regions
  • clear communication of complex ideas
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud

Reference: WJ-747_30170483

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