IT & Software

Salesforce System Specialist

Johnson Controls

Remote · Nationwide · United Kingdom

Overview

As Salesforce System Specialist, you drive adoption and optimisation of Salesforce across the EMEA sales organisation, partnering with sales leaders to maximise productivity. You will leverage data, reporting and analytics to provide actionable insights and support strategic decisions. The role blends sales operations, CRM leadership and continuous improvement to maximise Salesforce value. You will work with cross-functional teams, deliver training and digital enablement, and contribute to regional and global initiatives.

Pay / Benefits
  • competitive salary
  • comprehensive benefits package
  • career progression opportunities
  • collaborative and inclusive environment
  • exposure to regional and global initiatives
  • access to industry-leading CRM technologies
Responsibilities
  • Lead Salesforce adoption, governance and best practices across the EMEA region
  • Serve as the primary contact for Salesforce processes, enhancements and user support
  • Partner with sales leadership to optimise processes and improve efficiency
  • Develop and maintain dashboards, reports and KPIs for business visibility
  • Analyze sales and pipeline data to identify trends and opportunities
  • Drive data quality initiatives and ensure Salesforce data integrity
  • Support forecasting, territory planning and performance tracking
  • Collaborate with global teams on enhancements, deployments and system improvements
  • Deliver training and user enablement programmes to maximise tool use
  • Identify and implement continuous improvement opportunities across sales operations and technology
Key requirements
  • University degree or equivalent experience
  • Minimum 6 years in Salesforce administration, sales ops, CRM management or related field
  • Strong understanding of Salesforce CRM functionality, reporting and analytics
  • Experience supporting sales organisations in multi-country or regional contexts
  • Advanced analytical skills translating data into insights
  • Experience creating dashboards, reports and performance metrics
  • Strong stakeholder management and communication skills
  • Excellent problem-solving abilities and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • stakeholder management
  • communication
  • problem-solving
  • Salesforce administration
  • Salesforce reporting and analytics
  • Dashboard and KPI development

Reference: WJ-747_30151971

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