Salesforce Technical Architect

We are looking for an experienced Salesforce Enterprise Architect / Technical Architect with extensive Salesforce architecture experience to lead complex CRM transformation initiatives.

The ideal candidate will have strong hands-on experience in High-Level Design (HLD) and Low-Level Design (LLD) and must hold both Salesforce Application Architect and Salesforce System Architect certifications.

Experience within the Public Sector or Energy & Utilities domain is highly desirable, particularly exposure to Public Sector Solutions (PSS) and Government Digital Service (GDS) standards.

Mandatory Skills & Experience

• Extensive experience as a Salesforce Architect / Technical Architect / Senior Technical Architect .
• Strong experience designing and implementing Salesforce solutions and CRM architectures .
• Strong hands-on experience producing and reviewing:
• High-Level Designs (HLD)
• Low-Level Designs (LLD)
• Technical architecture blueprints
• 14+ years of CRM experience .
• Minimum 3 years' experience in Public Sector or Energy & Utilities .
• Strong Salesforce 360 Platform architecture knowledge.
• Experience integrating Salesforce with disparate enterprise systems .
• Strong understanding of business-process design, optimisation and transformation.
• Ability to translate complex business requirements into scalable Salesforce solutions.
• Experience defining target architecture and transition architecture .
• Experience creating implementation roadmaps and phased delivery plans .
• Strong stakeholder/client-facing and consulting experience.
• Ability to lead business process redesign and architecture workshops.
• Strong communication, presentation and interpersonal skills.

Key Responsibilities

• Act as a Salesforce Enterprise/Technical Architecture advisor to customers.
• Define and execute CRM strategy and Salesforce transformation roadmaps.
• Assess business requirements and map them to appropriate Salesforce capabilities.
• Lead architecture and business-process redesign workshops.
• Design target and transition architectures.
• Develop implementation roadmaps and phased delivery plans.
• Identify integration touchpoints across multi-cloud Salesforce implementations.
• Provide strategic guidance across the Salesforce 360 Platform .
• Work closely with Technical Architects, project teams and implementation partners.
• Review solution designs, infrastructure blueprints and technical architecture.
• Identify technical risks, dependencies and potential issues.
• Provide thought leadership around Salesforce and CRM transformation.
• Support complex business and technical problem-solving across enterprise programmes.

Good to Have

• Experience with Salesforce Public Sector Solutions (PSS) Cloud .
• Experience working on Government/Public Sector Salesforce programmes .
• Understanding of GDS (Government Digital Service) standards .
• Energy & Utilities industry experience.
• Experience with Salesforce multi-cloud implementations.
• Experience with enterprise-scale CRM transformation programmes.