Salesforce Technical Consultants

Role: Salesforce Technical Consultants - Multiple roles

About iVedha:

iVedha Inc. is a global AI-first digital transformation company with over 25 years of excellence. Powered by the iVedha Fabric - our AI-native operating system , we unify cloud, data, AI, security, and people to deliver measurable, resilient outcomes. Our expertise spans Agentic AI, Generative AI, Cloud Engineering, Cybersecurity, Data Modernization, Application Transformation, and Talent Enablement .

Join our team of forward-thinking innovators shaping the future of intelligent enterprises, where automation, observability, and AI-driven quality assurance redefine delivery velocity.

Role Overview:

iVedha is hiring Salesforce Technical Consultants to support the growth of its Salesforce AI-Native Practice across Toronto (HQ), LATAM, and Asia . This role focuses on enterprise Service Cloud implementation, AI-driven automation using Agentforce , lifecycle governance, and DevOps enablement through iVedha’s platforms (Forcenex, ServiceNEX, Nexa).

The ideal candidate brings strong Apex and LWC development experience, deep understanding of Service Cloud, and hands-on exposure to integrations and automation. This role goes beyond traditional Salesforce development by contributing to AI augmentation, operational optimization, and building an intelligent Salesforce operating layer.

Professionals comfortable working in a hybrid global delivery model and interested in AI-enabled Salesforce transformation will thrive in this position.

Responsibilities:

Salesforce Engineering

• Design and implement Salesforce Service Cloud solutions
• Develop using Apex, LWC, Triggers, and Flows
• Build and maintain REST/SOAP integrations
• Implement scalable data models and security design
• Configure Admin tools including profiles and permission sets
• Configure and extend Salesforce Agentforce capabilities
• Design AI-assisted workflows such as case summarization, intelligent routing, AI-generated responses, and knowledge recommendations
• Align Agentforce with operational governance
• Measure productivity uplift from AI augmentation
• Deploy AI Admin Agents and Case Support Assistants
• Implement Release Risk Analysis and Workflow Optimization Agents
• Embed governance and audit automation agents

DevOps & Lifecycle Governance

• Implement CI/CD for Salesforce
• Manage environments and release safety
• Build release observability
• Support DevOps tooling such as Copado, Git, and Azure DevOps

Post-Go-Live Automation

• Automate ticket routing
• Improve SLA performance

Requirements:

Required Experience

• 5 to 10+ years Salesforce technical experience
• Strong experience in Service Cloud
• Hands-on experience with LWC
• Experience with Salesforce Admin tools
• Experience with Flows and automation
• Experience with integrations and APIs
• Exposure to DevOps tooling such as Copado, Git, and Azure DevOps

Highly Preferred

• Experience with Salesforce Agentforce
• Experience with AI-powered Salesforce features
• Experience integrating AI platforms
• Experience working with data pipelines such as Databricks and Airflow
• Salesforce certifications such as PD1, PD2, or Service Cloud

Global Delivery Model

• Toronto HQ – Client-facing architects, Agentforce + Nexa design leads, Pre-sales AI automation advisoryLATAM – Core Salesforce engineering, DevOps and release management, Operational automation buildsAsia – AI agent engineering, Follow-the-sun lifecycle support, Integration and governance automation.

What Makes This Role Elite

• Most Salesforce roles stop at configuration
• This role evolves into AI-Augmented Salesforce Architecture
• Agentic Workflow Orchestration
• Lifecycle Governance Engineering
• You are building Salesforce + AI Digital Workforce
• Very few practices globally operate at this architectural layer