Sc Cleared Major Incident & Problem Manager

Lead the response to major incidents, coordinating technical teams, suppliers and business stakeholders through to service restoration.

Establish incident response structures and manage technical conference calls and collaboration forums.

Assess business impact, urgency, service dependencies and security considerations.

Maintain accurate incident timelines, actions, decisions and recovery updates.

Provide clear and timely communications to stakeholders at all levels.

Coordinate incident handovers across regions and time zones.

Own the end-to-end major incident lifecycle, including escalation, resolution, closure and post-incident reviews.

Proven experience managing high-severity incidents within large enterprise IT environments.

Strong practical knowledge of ITIL 4 Incident and Problem Management.

Hands-on experience with ServiceNow Major Incident and Problem Management.

Strong experience leading root-cause investigations and post-incident reviews.

Experience operating within multi-supplier or complex service delivery environments.

Excellent stakeholder management and communication skills, including senior-level and executive engagement.

Experience developing incident management processes, governance and continual service improvement frameworks.

SC Cleared Major Incident & Problem Manager Reading, Berkshire, UK