SC Cleared Third Line Citrix SME

Location:

Preston Working:

Predominantly onsite IR35:

Inside IR35, £40 per hour Duration:

Until 26 February 2027 Clearance:

Q1 Security Clearance - essential Nationality:

Sole UK National required We are recruiting for an experienced

Third Line Citrix SME

to provide specialist technical support within a secure enterprise environment. The role will focus on the stability, performance and ongoing support of a large Citrix environment, acting as a technical escalation point for complex incidents and problems and working closely with wider infrastructure and engineering teams. Key Responsibilities

Provide

Third Line technical support

for complex incidents and problem records Act as a technical SME across

Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC Lead the diagnosis and resolution of complex Citrix and infrastructure issues Manage and optimise

Citrix policies, profiles and user experience Support

patching, upgrades and migrations

across Citrix components Carry out

root cause analysis

and proactive/reactive problem management Contribute to technical assurance and defect resolution Work with architecture and engineering teams on Citrix solutions and infrastructure improvements Collaborate with wider technical teams and customer stakeholders Maintain strong customer service while working within established

ITIL and service management processes Essential Skills & Experience

Proven commercial experience working in a

Third Line Support / Third Line Infrastructure

role Strong hands-on experience with

Citrix Virtual Apps and Desktops (XenApp/XenDesktop) Strong knowledge of

Citrix Cloud Strong experience with

NetScaler ADC Experience with

Citrix Workspace Environment Management (WEM) Strong experience with

Windows Server Experience with

Active Directory and Group Policy Experience with

FSLogix Strong understanding of

ITIL processes and enterprise support models Experience with virtualisation technologies including

VMware, Hyper-V or XenServer Experience supporting

Windows 10 and Windows 11 Strong troubleshooting and problem-solving skills Ability to take ownership of complex technical issues through to resolution Q1 Security Clearance - essential Sole UK nationality - essential Desirable

Experience supporting secure or restricted environments Defence or government infrastructure experience Experience with

Ivanti Experience with

SysTrack or Nexthink

training can be provided Knowledge of secure client solutions

TPBN1_UKTJ