Scheduling Systems Administrator

The Opportunity:

We are currently looking for one full-time, 1-year contract Scheduling Systems Administrator to join our team in Central Toronto .

The Scheduling Systems Administrator will provide scheduling and administrative support across Maple House, Meynell, Bloor, and McCaul Supportive Housing Programs .

Salary: $21.90 per hour
Hours: Up to 37.5 hours per week
Schedule: Evenings, 3:00 p.m. to 11:00 p.m., Monday to Friday, with alternating weekends and some flexibility to accommodate program scheduling needs.

Responsibilities:

• Use the electronic Quatro Scheduling system to assist with developing and revising ongoing master schedules for clients and staff in accordance with client service and budgeted hours
• Complete and revise block schedules, including call-ins and filling shifts as required
• Respond to client and staff calls in a timely manner and report concerns or issues to the Service Manager/Designate
• Schedule staff training and follow up on completion, including updating the 30-day overdue report
• Ensure policy manuals are printed and updated at the program level
• Ensure communication binders are updated and maintained at programs
• Follow up on client feedback and consumer evaluations for staff performance reviews
• Ensure filing and documentation are completed, including Notes-to-File, Incident Reports, and archiving
• Carry the after-hours phone as part of a rotating on-call schedule to provide evening coverage for clients and staff
• Support all areas of Health and Safety within the programs
• Perform additional related responsibilities as required

Qualifications:

• High School Diploma or equivalent
• Ability to take initiative, multitask, and work under pressure while meeting deadlines
• Demonstrated proficiency with computer hardware and software, including MS Office, Navision, and Quatro or an equivalent scheduling system
• Excellent telephone manner and customer service skills
• Flexibility to adapt to changing demands of the job
• Excellent interpersonal and communication skills
• Strong math accuracy
• Excellent writing and proofreading skills, with exceptional organizational skills
• Scheduling experience is considered an asset
• Reliable mode of transportation

Please note this is a one-year contract.