Scientific Instrument Support Engineer

Support scientific instruments on-site in Ottawa by troubleshooting sensor behaviour, data quality, configuration settings, and software for global customers.

At RBR, this Technical Support Engineer role supports scientists and engineers pursuing research goals with oceanographic instruments. You will manage complex customer cases, analyze environmental data, and explain technical concepts clearly. The work connects Sales, R&D, Production, and Service teams.

Key Responsibilities:

• Provide technical support by email, phone, and video
• Own cases through investigation, resolution, and customer updates
• Analyze instrument data, configurations, deployments, and sensor behaviour
• Coordinate RMAs, repair quotes, calibrations, upgrades, and timelines
• Create technical resources and maintain thorough case records

Requirements:

• Bachelor's degree in Science, Engineering, or Environmental Science
• Experience in customer support or technical roles
• Strong verbal and written technical communication skills
• Experience analyzing, summarizing, and documenting technical issues
• Ability to troubleshoot scientific instruments and environmental data

Use technical support, environmental data analysis, and scientific instrument troubleshooting to advance customer research through RBR.