SDET Lead

Contexte du poste

About the Role We are seeking an experienced Senior QA Leader to take ownership of our overall Quality Assurance strategy, testing frameworks, and global QA delivery. In this role, you will lead and scale our software quality operations primarily by managing and steering our outsourced third‑party QA vendor teams. You will bridge the gap between internal product management, engineering teams, and external QA partners—ensuring that our software releases meet the highest standards of reliability, performance, and security.

Ce que vous ferez

Key Responsibilities

• QA Strategy & Process Governance: Define, execute, and evolve the enterprise QA vision across web, mobile, and API platforms.
• Establish automated quality gates within our CI/CD pipelines to ensure continuous integration and deployment security.
• Drive test planning, execution strategy, risk analysis, and test data management strategies.
• Lead root‑cause analysis (RCA) sessions for high‑severity production defects and institute preventative measures.
• Cross‑Functional Collaboration: Partner closely with Product Managers, Software Engineering Leads to integrate testing early in the AiDLC.
• Serve as the primary escalation point for quality‑related issues across all release streams.
• Report quality health dashboards and operational status directly to senior technology leadership.

Core Competencies & Skills

• Vendor Governance & SLA Management: Defining KPI, SLAs, SOW oversight, vendor performance reviews, and cost/budget management.
• QA Strategy & Test Governance: Architecting end‑to‑end testing strategies, establishing quality gates in CI/CD pipelines, and driving a "shift‑left" testing culture.
• Distributed Team Leadership: Managing offshore/nearshore talent across multiple time zones, fostering quality ownership across vendor boundaries, and mitigating communication bottlenecks.
• Metrics & Quality Analytics: Tracking defect leakage, test coverage, sprint velocity, MTTD, and MTTR.
• Bilingual Communication (Quebec Requirement): Professional proficiency in both French and English.

Tool Stack (in bold what we used)

• Test & Defect Management: Jira, Xray, Zephyr, TestRail
• Test Automation Frameworks: Cypress, Playwright, Selenium, Appium, Postman, RestAssured
• CI/CD & Pipeline Integration: Jenkins, GitHub Actions, GitLab CI, Azure DevOps
• Performance & Load Testing: JMeter, k6, BlazeMeter
• Collaboration & Vendor Management: Confluence, Slack, MS Teams, Miro, Notion
• Analytics & Reporting: Power BI, Tableau, Jira Dashboards
• AI tooling: Claude, Codex...

Qualifications & Requirements

• Experience: 7+ years in Software Quality Assurance with 3+ years in a senior lead, manager, or QA director capacity.
• Outsourced Team Oversight: Proven track record of directly managing vendor teams, third‑party contracts, and offshore/nearshore testing units (20+ engineers).
• Technical Depth: Hands‑on background in test automation frameworks (Cypress, Playwright, or Selenium) and API testing (Postman, REST APIs).
• Process Mastery: Deep knowledge of release management, and continuous delivery pipelines (Jenkins, GitHub Actions, or Azure DevOps).
• Language: Professional fluency in both French and English (spoken and written).
• Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.

This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group at any time.

Ce que vous apportez

Nos valeurs fondamentales Nous formons une seule équipe Nous sommes centrés sur le client Nous avons une mentalité de croissance Nous sommes responsables Nous célébrons les réussites Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l'égalité d'accès à l'emploi.

Nos valeurs fondamentales

• Nous formons une seule équipe
• Nous sommes centrés sur le client
• Nous avons une mentalité de croissance
• Nous sommes responsables
• Nous célébrons les réussites

Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l'égalité d'accès à l'emploi. Nous offrons un programme d'intégration de premier ordre ainsi qu’un environnement de travail stimulant. Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que nous offrons des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement.

Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer‑centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth‑minded, constantly learning and evolving. And most of all, we celebrate our successes together!

Simpro Group provides best‑in‑class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry‑leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth‑minded trade and field service businesses, while ClockShark specializes in time‑tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data‑driven insights to fuel decision‑making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.