Second Line Support Leader - Shape IT Service Quality

Hastings Direct is seeking an experienced Technology Services Leader to own Second Line Support across the organisation. You will lead a specialist team, influence delivery and governance, and drive continuous improvement.

This is a 6‑month fixed-term contract, requiring presence at either the Bexhill or Leicester site three days a week. You will manage performance, ensure incident resolution, and champion the Hastings Way across operations, delivering high‑quality technical support for