Senior 2nd Line IT Support Consultant

BCN Group is seeking a 2nd Line Support Consultant to join our service desk team. The role acts as escalation for 1st line engineers, providing email and telephone technical support to a large client base and resolving issues within SLAs.

The ideal candidate has MSP experience with a passion for IT and customer service, and can communicate progress clearly to customers and the account manager. A UK driving license is required.