IT & Software

Senior 2nd Line Support Engineer

TSR Select

Camberley · England · United Kingdom

Company: Managed Service Provider: 20+ staff

Location: Camberley – Hybrid – 3 days in the office

Salary: £35,000 - £42,000 - Depending on experience + Certifications paid for

A leading IT MPS based in Camberley is searching for an experience Senior 2nd Line Support Engineer to act as an escalation point for complex technical issues (via remote or on-site support)

  • Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers
  • System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks
  • Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers
  • User Support: Providing direct technical support (face-to-face or remote) for user issues
  • Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents
  • Technical Skills: Proficiency with Windows Server failures, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), hardware diagnostics, and Firewalls

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Reference: WJ-766_22171502

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