Senior Agentic AI Production Reliability Engineer (Remote)

Ema Unlimited is seeking a Senior Technical Support Specialist to own the health, reliability, and trust of our agentic AI systems deployed in production. You will act as an operator of live AI systems, not a ticket handler, with authority during incidents and a focus on preventing major outages.

You will partner with Engineering, Product, and Implementation to diagnose failures, improve data quality, and ensure robust RCA-driven fixes.