Senior Agentic AI Production Support Engineer - Remote

Ema Unlimited is building the world’s leading Agentic AI platform, delivering transformational productivity across enterprises. We are seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability and trust in production AI systems.

You will prevent incidents, perform RCA, and collaborate with Engineering, Product, and Implementation to drive durable improvements, while maintaining calm, factual customer communication and building deep expertise across AI