Senior Agentic AI Production Support Engineer (Remote)

Ema Unlimited is building the world’s leading Agentic AI platform. As a Senior Technical Support Specialist (Enterprise Agentic AI), you will own the health, reliability, and trustworthiness of live AI systems in production.

You’ll partner with Engineering, Product and Implementation teams to prevent incidents and drive improvements. You will diagnose failures in multi-agent AI workflows, perform RCAs, and translate customer feedback into engineering insights while keeping clients informed with