Senior AI Deployment Consultant

As a SeniorAI Deployment Consultant, you lead large, complex customer deployments of Intercom and Fin, blending project management with hands-on configuration. You act as a trusted advisor to ensure rapid value delivery, guiding customers on measurement and AI-driven impact. You partner with cross-functional teams to tailor deployment strategies and scale implementations. This role sits at the intersection of technology, customer success, and execution, offering meaningful opportunity to shape deployment methods and outcomes.

• Competitive salary and equity
• Lunch + snacks and fully stocked kitchen
• Life assurance and health/dental insurance
• Pension scheme with 4% match
• Flexible paid time off
• Maternity and paternity leave

• Lead end-to-end deployment programs for large customers to ensure timely implementation of Intercom and Fin
• Define project scope, success criteria, and timelines aligned with customer goals
• Serve as primary contact for customers during implementation, managing communication and expectations
• Collaborate with Sales, Customer Success, Engineering, and Product to design deployment strategies and measurable outcomes
• Facilitate discovery sessions to translate complex requirements into actionable plans
• Perform hands-on configuration of Intercom features with support from Forward Deployed Engineers
• Coordinate readiness activities including integrations, data migrations, and security reviews
• Track metrics like time-to-value, automation rates, and customer satisfaction and take proactive actions
• Provide feedback to Product and R&D to drive product improvements and new deployment templates

• 6+ years in customer-facing implementation/deployment/professional services in SaaS or AI tech
• Proven success managing large, multi-stakeholder projects
• Strong technical aptitude for configuring software, integrations, APIs, and data flows
• Excellent PM skills with proactive, detail-oriented approach
• Exceptional communication and relationship-building with executives and technical stakeholders
• Experience with Intercom, Zendesk, Salesforce or similar CX tools is a plus
• Analytical mindset with strong problem-solving and prioritisation abilities
• Adaptability and resilience in a fast-paced environment
• Passion for technology, AI, and helping customers succeed

• communication
• relationship-building
• influencing stakeholders
• Intercom configuration
• APIs and integrations
• data flows and migrations