Senior AI-Driven Salesforce Business Analyst

Elsevier B.V. is seeking a Senior Business Analyst to partner with business and technology teams to identify AI innovation opportunities across Salesforce platforms (Agentforce, Data Cloud, MCP) and adjacent AI tooling.

You will translate business needs into detailed requirements, create user stories, and facilitate workshops to prioritise AI-enabled improvements. You will document as-is processes, design to-be workflows, ensure data readiness, and communicate trade-offs while supporting change