Senior AI-Driven Security Tech Support Engineer

Palo Alto Networks is seeking a Senior Technical Support Engineer to drive customer success in cybersecurity. You will partner with customers to resolve complex post-sales challenges, performing deep analyses and communicating complex issues to both technical and non-technical audiences.

The role includes weekly reviews, root-cause analysis, upgrade planning, and quarterly business reviews. You will work with cross-functional teams, create knowledge resources, and support ongoing improvements in