IT & Software

Senior AI Solutions Architect for Customer Experience

Genesys

Alberta · Alberta · Canada

Genesys is seeking a Principal AI Solutions Architect to own the architecture and end-to-end delivery of sophisticated IVR, routing, and AI-powered self-service solutions. You will translate complex CX requirements into scalable architectures, shaping outcomes across enterprise customers and partner teams.

This role blends hands-on development with architecture, consulting, and Agile leadership, influencing API usage and platform improvements.

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Reference: WJ-3875_13980504

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