IT & Software

Senior AI Tech Architect - Salesforce/CRM - London | BCG Platinion

The Boston Consulting Group

London · Greater London · United Kingdom

Overview

In this role, you will shape CRM-driven architectures for clients, aligning technology with business goals. You’ll join a bold, collaborative team at BCG Platinion to deliver scalable CRM and eCommerce solutions and lead digital transformation initiatives. Your work will span strategy, design, and hands-on implementation, impacting enterprise-wide processes from marketing to service. This position offers high-profile client exposure, cross-functional collaboration, and ongoing professional growth in a fast-paced digital environment.

Responsibilities
  • Develop comprehensive CRM strategies aligned to enterprise goals across marketing, sales, service, and customer experience.
  • Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms based on client needs.
  • Design architectures that connect CRM/commerce with ERP, data platforms, analytics tools, and external systems.
  • Lead large-scale digital transformation projects, ensuring CRM alignment with data lakes, cloud, and CI/CD frameworks.
  • Collaborate with C-level stakeholders to define CRM roadmaps and manage build-vs-buy decisions.
  • Provide on-site support and architectural guidance during technical implementations.
Key requirements
  • 5–10 years of IT architecture experience with a CRM focus, in consulting or client-facing environments.
  • Proven CRM platform experience (Salesforce, SAP, Microsoft Dynamics, Oracle) across sales, service, and marketing.
  • Expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytics platforms, messaging).
  • Experience with commerce platforms (Salesforce Commerce Cloud, Adobe Commerce) and integration platforms (Mulesoft, Dell Boomi).
  • Leadership in legacy integration/remediation and modern architecture patterns (CI/CD, cloud-native, API-led).
  • Strong ability to engage with stakeholders, solve problems, and work under pressure; willing to travel.
  • analytical mindset
  • strong communication
  • stakeholder engagement
  • CRM platforms: Salesforce, SAP, Microsoft Dynamics, Oracle
  • Commerce platforms: Salesforce Commerce Cloud, Adobe Commerce
  • Integration platforms: Mulesoft, Dell Boomi

Reference: WJ-747_30145502

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