Senior Analyst: Application Support

In this role you will support the firm's EMEA finance systems, focusing on Aderant Sierra and related tools to enable smooth financial operations. You will work with stakeholders across fee earners, secretaries, and finance teams to resolve issues and drive system improvements. The position involves advanced technical support, system configuration, and end-to-end processes like month-end and year-end routines. You will coach junior team members and collaborate with IT and finance to enhance user experience and system reliability. This is an opportunity to shape finance technology in a large, global law firm and to contribute to ongoing efficiency and control improvements.

• Diversity, Equity and Inclusion initiatives
• flexible/hybrid work model
• family-friendly policies
• wellbeing programs
• supportive culture
• opportunity for professional growth

• Provide user support to fee earners, secretaries and finance operations staff
• Identify, analyse and resolve application problems to minimise downtime
• Coordinate with third-party providers, IT and finance operations to resolve issues
• Lead advanced technical support for financial systems and their SQL environments, plus customisations and integrations
• Configure system enhancements and administrator duties for Aderant Expert, iTimekeep and BillBlast
• Suggest and implement continuous improvements based on user requirements
• Improve procedures and processes for stakeholders
• Mentor and guide junior team members

• 5+ years in similar roles or equivalent experience
• Excellent customer service and complex issue resolution skills
• Deep technical experience with finance practice management systems (FPMS)
• Advanced SQL proficiency and ability to run queries unsupervised
• Experience with ITSM frameworks (ITIL)
• Experience in a large, global professional services environment
• Familiarity with core finance processes (GL, AP, AR, budgeting, forecasting, reporting)
• Proactive, solution-oriented mindset
• Willingness to upskill through training
• Discretion and confidentiality
• Team player with flexibility to take on extra responsibilities

• effective communication with diverse stakeholders
• proactive problem solving
• collaboration and teamwork
• SQL proficiency
• Aderant Expert administration
• iTimekeep