Senior Application Support Engineer – Contract

Job Description

Senior Application Support Engineer – Contract

*require SC to start. candidates must be happy to complete eDV clearance*

Start: ASAP

Duration: 6-12 months (rolling)

rate: up to £800 /day (inside IR35)

We are looking for a Senior Application Support Engineer to join a small team supporting a complex, business-critical, multi-technology application.

You’ll take ownership of BAU support, incident/problem management, system changes and continual service improvement, working directly with clients, technical teams and subcontractors.

Key Responsibilities

• Manage incidents, problems, service requests and changes through to resolution.
• Diagnose and resolve complex technical and application issues.
• Deliver small enhancements and support larger development changes.
• Work with clients and technical teams to implement system changes.
• Provide technical guidance and mentoring to other support engineers.
• Produce service and major incident reports.
• Maintain technical and service documentation.
• Drive proactive activities including health checks, monitoring, patching, capacity management and performance improvement.
• Identify risks, issues, dependencies and opportunities for service improvement.
• Occasionally travel to UK client/data-centre sites.

Essential Skills

• ITIL 4 Foundation
• Linux
• Apache NiFi
• Strong application/service support experience.
• Excellent troubleshooting and problem-solving skills.
• Strong client-facing communication.
• Able to work independently and take ownership.

Desirable Experience With

• Active Directory, DNS, networking, IPSEC/crypto, PKI, Cisco IOS, Docker, VMware, MySQL, MongoDB, ELK, Jira, RSA and infrastructure technologies.