Senior BI Support Analyst

Senior Business Intelligence Support Analyst

Role

We're looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business.

This is a hands-on, senior-level role where you'll act as a key link between business teams and technical developers. You'll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards.

You’ll Be Doing

• Work closely with stakeholders to understand reporting needs and deliver effective data solutions
• Translate business requirements into technical specifications for developers (internal and external)
• Lead or support workshops to gather requirements and manage change requests
• Act as the go-to expert for BI tools, troubleshooting issues and supporting users
• Enable self-service BI by training and guiding users to create their own reports and dashboards
• Help design and maintain dashboards and reports that provide actionable insights
• Work with subject matter experts to ensure data is accurate and integrated across systems
• Identify opportunities to improve processes, automate tasks, and enhance data delivery
• Maintain clear documentation including solution designs and user guides
• Support and improve the organisation's central data platform and BI environment
• Lead BI governance activities, ensuring data quality, consistency, and security
• Coordinate testing for new or updated BI solutions
• Monitor report performance and ensure data is delivered accurately and on time

Essential Skills & Experience

• In commutable distance to Milton Keynes / a driver highly desirable
• Excellent written and spoke English
• Strong experience with BI and data analytics tools
• Excellent analytical skills with the ability to interpret complex data needs
• Advanced Excel skills (formulas, pivot tables, data manipulation)
• Ability to translate business requirements into BI solutions
• Good understanding of data warehousing and ETL processes
• Experience with data modelling and reporting structures
• Knowledge of data governance, quality, and management practices
• Experience with databases, SQL, and cloud platforms
• Strong communication skills for both technical and non-technical audiences

Desirable

• Experience with tools like Qlik Sense, Power BI, or Tableau
• Knowledge of Master Data Management (MDM)
• Experience supporting or delivering self-service BI initiatives