Senior Bilingual Application Support Analyst

Use English and French to support ECIS end users, manage Help Desk tickets, and coordinate application issue escalation across project teams. Collaborate independently.

This Senior Application Support Specialist supports the Education Capital Information System project under senior technical and project management direction. You will communicate with business users and IT teams while handling tickets, testing defect fixes, maintaining documentation, and supporting change requests. The work requires practical application support experience and professional client communication.

Key Responsibilities:

• Provide bilingual support through email, tickets, and phone calls
• Report Help Desk activity and follow up on escalations
• Walk business teams through defects and change requests
• Maintain project documentation with internal stakeholders
• Apply configuration and change management policies

Requirements:

• Strong written and verbal communication skills in English
• Working French proficiency in reading, writing, and oral interaction
• Experience communicating with IT teams and business users
• Experience creating documentation and managing service tickets
• Ability to work independently across integrated project teams

Apply bilingual application support, stakeholder communication, and ticket management skills within the ECIS project environment.