Senior Client Experience & Solutions Consultant

Northwestern Mutual is hiring for a senior service operations role targeting complex insurance products and client-first outcomes. You will lead onboarding, policy development, and process improvements across ESINS, BOLI/COLI, UL, and Term Conversion cases, while mentoring staff and delivering training.

You will collaborate across departments to resolve escalations, design training programs, and ensure HIPAA-compliant servicing while driving efficiency and client satisfaction.