Senior Complaints Insight Lead: Data-Driven Change

Capital One (Europe) plc in Nottingham is seeking a Senior Complaints Insight Specialist to turn customer complaints into strategic opportunities. You will drive data-informed improvements across operations, reporting to the Head of Complaints Strategy, and partner with central Data Analysts to turn insights into business actions.

The role emphasizes data storytelling, trend identification, and regulatory reporting, with a hybrid work pattern based in Nottingham.