Senior Conversational Designer — IVR Modernization (Remote)

Miratech is seeking an experienced Conversational Designer to transform legacy IVR systems into modern, intelligent voice experiences. The role focuses on conversation design excellence, working with product, engineering and operations to create seamless voice journeys and improve contact center performance.

The ideal candidate will have hands-on experience in voice UX, natural language understanding, and designing intuitive end-to-end conversational flows, with strong documentation skills and