Senior Customer Success & Data Ops Analyst

Thales, based in Belfast, seeks a Senior Customer Operations Analyst to own the Customer Intelligence data platform and drive CS efficiency. You will manage Planhat configurations, automation and AI features, ensuring accurate data across Planhat and Snowflake.

You will partner with IT and Data teams to deliver reliable reporting and data quality for leadership. You will be hands-on in building dashboards in PowerBI, maintaining data definitions, and guiding CS teams on tooling usage.