IT & Software

Senior CX Architect: Cloud, AI & CCaaS Leader

HM Revenue & Customs (HMRC)

London · England · United Kingdom

Deloitte seeks a Contact Centre & CX Architect to design and deliver next-generation customer engagement solutions for global clients. You will work on complex transformation programmes, translating requirements into scalable cloud architectures for CCaaS, AI and automation.

You will collaborate with business stakeholders, engineering teams and partners to drive measurable value, while mentoring delivery teams and contributing to Deloitte's CX capability development.

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Reference: WJ-766_22114952

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