Senior Data Team Lead
PaymentSense
Overview
As Senior Data Team Lead for Customer Operations, you will steer the data engine powering Dojo’s customer-centric operations. You’ll lead a small Bristol-based team, aligning data work with Customer Ops priorities and company goals while staying hands-on technically. You’ll translate complex workflows into actionable data assets, partner with senior stakeholders, and drive value through analytics across Customer Service, Performance Management, Loyalty, and Logistics. This role combines leadership with technical craft to shape real-time insights and operational efficiency in a fast-growing payments business.
Responsibilities- Lead and mentor a three-person data team, focusing on wellbeing and career development
- Own two-week sprint orchestration, turning stakeholder needs into prioritized tasks
- unblock technical hurdles and ensure architectural alignment
- Represent Customer Ops in the Embedded Data Manager forum for global data strategy
- Partner with senior stakeholders in Logistics, Billing, and Service as a trusted advisor
- Develop actionable insights by interrogating business questions to drive operational efficiency
- Oversee KPI stewardship with real-time reporting for call centres and supply chain
- Contribute hands-on to dbt projects and BigQuery environment
- Manage system migrations (CRM/Billing) and adoption of observability tools
- Leadership experience in managing technical teams, preferably in agile settings
- Expert-level SQL and strong dbt experience for building version-controlled data models
- Operational experience with transactional, billing, or logistical datasets
- Strong communication skills to explain complex data logic to non-technical stakeholders
- Strategic mindset balancing immediate needs with long-term system health
- leadership
- stakeholder management
- communication
- dbt
- SQL
- BigQuery
Reference: WJ-747_30142659