Senior Deskside Support Specialist | IT & AV

BCLP in London seeks a Senior Analyst, Deskside Support to join a dynamic Technology team. You will provide high-quality hardware and workplace tech support, act as escalation point, mentor juniors, and drive improvements across processes and documentation to enhance user experience.

The role covers on-site deskside support, AV systems, and global collaboration tools, with a focus on timely resolution and professional service for a demanding client base.