Senior Desktop Infrastructure Engineer

Lead desktop infrastructure reliability with Microsoft Intune and Microsoft 365 expertise in a hybrid environment with no mandatory office days. Provide tier 3 support and attend purpose-driven meetings when required.

This Desktop Infrastructure Engineer maintains hardware, software, applications, and platforms across a large enterprise desktop environment. The role handles complex incidents, infrastructure changes, security compliance, and project delivery. It also supports technology roadmaps and coaches junior EUC team members.

Key Responsibilities:

• Resolve third-level desktop hardware and software incidents
• Determine root causes and develop service-restoring workarounds
• Maintain infrastructure, applications, capacity, and platform performance
• Act as desktop subject matter expert on complex projects
• Coach junior EUC team members through challenging tickets

Requirements:

• Post-secondary diploma, degree, or equivalent education and experience
• 10+ years managing desktop infrastructure in large enterprises
• Expertise administering Microsoft Intune and Microsoft 365 services
• Experience with SharePoint Online, Active Directory, Entra ID, and Group Policy
• PowerShell, networking, troubleshooting, security, and compliance experience

Apply desktop engineering expertise across Microsoft platforms, enterprise infrastructure, complex support, security compliance, and technical coaching responsibilities.