Senior Developer

In this role, you will design, develop and configure ServiceNow solutions within a Global ServiceNow Build team to deliver reliable IT infrastructure services. You will work in an ITIL-aligned environment to create standardized, scalable applications that meet business needs while reducing risk and cost. You’ll collaborate with cross-functional teams in an Agile setting, driving value through robust, secure implementations. This is a hands-on, mentoring-capable position that shapes how services are delivered across customers and environments.

• Perform complex ServiceNow development and configuration to meet requirements
• Design and enhance ServiceNow functionality ensuring robustness and security
• Deliver new functionality and enhancements via configuration and development
• Work in an Agile delivery team translating requirements into solutions
• Collaborate with Operate and GIS teams to document and report progress
• Follow Computacenter standards, security requirements and best practices
• Contribute to standardized, repeatable ServiceNow solutions for multi-environment deployment
• Investigate and resolve technical and business issues, owning them through resolution
• Provide guidance and mentoring to less experienced colleagues
• Act as a technical role model and adapt to changing priorities
• Identify and report security events and risks per Information Security Policies

• 5+ years as ServiceNow Developer or Consultant on medium to large-scale platforms
• Strong understanding of ServiceNow development and configuration best practices
• Extensive experience in IT Service Management and ITIL principles
• 3+ years with web and platform technologies (JavaScript, XML, JSON, HTML, CSS)
• Hands-on experience developing and configuring ServiceNow solutions
• Experience in a SaaS environment
• Experience with Agile methodologies and collaborative delivery teams
• Excellent communication with technical and non-technical stakeholders
• Strong organisational, structured delivery approach
• Ability to mentor others and provide technical guidance
• Understanding of security principles in enterprise platforms
• Desirable: ServiceNow FSM, Security Incident module, HR Service Management (HRSD)

• clear communication
• ownership and accountability
• mentoring and knowledge sharing
• ServiceNow development and configuration
• ITIL-aligned ITSM
• JavaScript, XML, JSON, HTML, CSS