Senior Director, Wealth Operations

In this role you will lead the Wealth Operations & Transformation function, shaping a scalable, technology-enabled operating model. You will drive end-to-end platform operations, client servicing for wealth clients, and outsourced platforms, while pushing automation and efficiency. You will partner with Technology, Product and Commercial teams to deliver measurable improvements in cost, risk, and client outcomes. This is a strategic, cross-functional leadership role with a clear impact on growth and service quality. You will champion an enterprise-wide transformation focused on AI, automation and data-driven workflow.

• hybrid work model
• professional development reimbursement including SS&C University
• competitive benefits
• diversity & inclusion
• hands-on, team-customised training

• Own end-to-end outsourced platform service delivery across operations
• Provide executive leadership across Wealth Operations functions
• Oversee operational delivery for Wealth Platforms, Complex Wealth clients and Outsourced Wealth Platforms
• Define and execute Wealth Operations strategy and future-state operating model
• Lead large-scale transformation programmes focusing on automation, AI adoption, workflow digitisation
• Drive productivity, cost optimisation and operational efficiency
• Act as executive sponsor for strategic wealth clients and outsourced platform relationships
• Oversee regulatory compliance, operational resilience and risk management
• Partner with Technology, Product and Commercial teams to shape platform capabilities
• Own governance, service performance, client satisfaction and commercial outcomes
• Develop high-performing leadership teams and succession pipelines
• Lead enterprise transformation on automation, robotics, straight-through processing, data analytics and digital self-service
• Deliver reductions in cost and risk while improving scalability and client experience

• Extensive senior leadership in Wealth Management, Wealth Platforms, Investment Administration or Asset Servicing
• Experience leading complex operational environments
• Experience leading large transformation programmes
• Strong understanding of FCA regulated businesses and outsourced operating models
• Executive stakeholder management
• Experience in technology-enabled change

• executive stakeholder management
• leadership and team development
• cross-functional collaboration
• automation
• AI adoption
• workflow digitisation