Senior Ecommerce Implementation Consultant

As a Senior E-commerce Implementation Consultant, you lead end-to-end e-commerce projects from discovery to go-live, aligning solutions with client goals. You collaborate across Professional Services, Product, Development, Data & Integration, and Customer Success to drive digital commerce capabilities using modern platforms, APIs, and AI. You act as a trusted advisor on transformation, mentoring peers and shaping best practices. You will champion automation and AI-driven delivery to improve customer experiences and outcomes.

• flexible hybrid work policy

• Lead e-commerce implementation projects from discovery through go-live, ensuring scope, timeline, quality, and commercial objectives
• Conduct workshops to capture business processes, digital commerce strategies, journeys, and requirements
• Configure and implement e-commerce platforms and integrations with ERP, CRM, payments, shipping, marketplaces, and third-party apps
• Design and deliver automation solutions for onboarding, product management, order processing, fulfilment, and communications
• Apply AI technologies to improve efficiency, engagement, personalisation, content generation, analytics, and support
• Advise on e-commerce best practices, transformation opportunities, and scalable architectures
• Collaborate with Data & Integration teams to define API, middleware, ETL, and integration needs
• Manage risks, issues, dependencies, and change requests with clear communication
• Support testing and go-live readiness; deliver training and knowledge transfer
• Act as SME for e-commerce consulting and implementation methodologies
• Create and maintain implementation documentation, templates, and enablement materials
• Mentor consultants and share knowledge; drive automation and AI-driven innovation
• Contribute to continuous improvement to drive efficiency, repeatability, automation, and scalability across delivery

• Proven experience delivering end-to-end e-commerce implementations
• Experience with B2B and/or B2C commerce platforms
• Strong understanding of e-commerce processes (catalogue, pricing, promotions, checkout, payments, fulfilment, CX)
• Experience delivering projects involving ERP, CRM, and third-party integrations
• Strong knowledge of APIs and data exchange
• Experience with automation platforms/workflows (Power Automate, Zapier, Make, Azure Logic Apps)
• Strong understanding of AI technologies in e-commerce, customer service, content, automation, analytics, transformation
• Excellent client-facing consultancy and stakeholder management
• Ability to facilitate workshops and translate requirements into designs
• Strong problem-solving, analytical, written/verbal/presentation skills
• Highly organised with multiple projects; proficient in Microsoft 365 (Teams, Excel, PowerPoint, SharePoint)

• customer-facing consultancy
• stakeholder management
• strong communication
• e-commerce platforms (Shopify, BigCommerce, Magento/Adobe Commerce, WooCommerce, Shopware, CommerceTools)
• ERP and CRM integrations
• APIs and data exchange