Senior Enterprise AI Platform Architect

Zendesk in the United Kingdom seeks a Senior Platform Architect to act as the technical strategist for our largest enterprise customers, architecting next‑generation service solutions that transform support centers into Autonomous Service Workforces and deliver measurable business outcomes.

You will partner with sales engineering and account teams to run strategic technical discovery, scope complex POCs, demonstrate Zendesk headless capabilities, and advise on security, data models, and