Senior Enterprise CSM — Identity & Security Value & Renewal

ServiceNow in the United Kingdom is seeking a Senior Customer Success Manager to drive end-to-end outcomes for a defined portfolio of enterprise customers. You will own health, adoption, renewals, and expansion, engaging CIOs and CISOs to align on strategic initiatives and value realization.

This leadership-caliber IC role operates in a high-touch, cross-functional environment, coordinating teams across Sales, Solutions, and Support to deliver durable success and predictable renewal trajectories.