Senior Enterprise Software Support Advisor

Lead complex enterprise software troubleshooting as a Senior Technical Support Advisor based full-time on-site in Kimberley, Northern Cape. Apply advanced technical knowledge and analytical problem-solving daily.

This senior position provides expert technical assistance to clients and serves as a primary escalation point for support staff. You will diagnose software defects, resolve performance issues, and collaborate with development, QA, and product management. The work also includes documentation, training, client communication, and support process improvement.

Key Responsibilities:

• Provide advanced support for complex enterprise software issues
• Guide junior staff through challenging escalated cases
• Diagnose, document, and resolve defects and performance issues
• Collaborate with development, QA, and product management
• Maintain technical documentation and knowledge base articles

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum five years of technical support experience
• Knowledge of operating systems, databases, and networking
• Strong analytical, problem-solving, and critical thinking skills
• Full-time on-site availability in Kimberley, Northern Cape

Use enterprise software support, escalation leadership, and technical troubleshooting expertise to deliver accurate client solutions in Kimberley.