Senior Escalation Engineer — End-to-End, Data-Driven

Backstory.ai is seeking a Senior Technical Success Engineer who will own the hardest issues for our largest customers from intake to root cause. You will investigate using logs, live data stores, and internal tooling, and you will help shape product signals and escalation practices.

The role targets deep expertise and judgment over throughput, with first six months designed to be challenging as you scale to full competency.