Senior Escalation Engineer: Proactive Incident Leader

日本アバカス株式会社 is seeking an Escalation Engineer (Tier 3) to act as the primary technical owner for high-visibility clients. You will resolve complex incidents, drive stability, and partner with clients and internal teams to improve long-term technical outcomes across multi-tenant platforms.

You will lead incident bridges, coordinate with SME engineering, and ensure effective troubleshooting and durable resolutions, while maintaining strong relationships with client stakeholders and participating in