Senior Escalations Engineer – AI-Driven Cybersecurity

Palo Alto Networks is seeking a highly skilled Senior Site Reliability Engineer to act as the technical pivot between Product Engineering, Systems Reliability and Technical Support. You will diagnose complex issues, drive resolutions with AI tools, and translate troubleshooting into deterministic playbooks to improve automation.

In this role you’ll work with cutting-edge hardware and software early in product lifecycles, develop technical guidance, and support high-stakes customer environments,