Senior Functional Consultant (Ref: 197763)

Senior Functional Consultant | ServiceNow (Ref: )

Location: London / Hybrid

Type: Permanent

We're supporting a growing ServiceNow transformation consultancy that is looking to add a number of Senior Functional Consultants to its UK practice.

This is a client-facing role focused on helping organisations improve service delivery, employee experience and operational efficiency through ServiceNow-enabled transformation.

We're looking for consultants who enjoy working with business stakeholders, leading workshops, understanding challenges and translating requirements into practical solutions.

Responsibilities

• Lead discovery workshops and stakeholder interviews
• Gather and document business requirements
• Analyse and map current and future-state processes
• Create user stories and functional specifications
• Support ServiceNow solution design and delivery
• Work closely with architects, developers and project teams
• Facilitate UAT and support adoption activities
• Build trusted relationships with client stakeholders
• Drive continuous process improvement initiatives

Experience Required

• Experience as a Functional Consultant, Business Analyst, Process Consultant or ServiceNow Consultant
• ServiceNow experience across HRSD, CSM, ITSM or Employee Services
• Strong workshop facilitation and stakeholder management skills
• Requirements gathering and process mapping experience
• User story creation and backlog management
• UAT planning and execution
• Experience working within Agile delivery environments
• Shared Services experience
• HR Operations or Employee Services exposure
• ServiceNow CSA or CIS Certifications
• ITIL Certification
• Experience supporting large-scale transformation initiatives

The Ideal Person

You'll be comfortable engaging with stakeholders, understanding business processes and helping shape ServiceNow-enabled solutions that deliver measurable outcomes.

This role would suit someone currently working as a:

• Senior Functional Consultant
• Functional Consultant
• ServiceNow Consultant
• Senior Business Analyst
• Business Process Consultant
• HRIS Consultant
• Service Delivery Consultant

What's on Offer

• Exposure to HR, Employee Services, Customer Service and Shared Service environments
• Strong career progression opportunities
• Opportunity to work with the latest ServiceNow and AI-enabled capabilities