IT & Software

Senior Genesys Cloud Engineer — IVR, Bots & Integrations

BMO

Toronto · On · Canada

BMO Financial Group is seeking a skilled Genesys Cloud specialist to drive the full software development lifecycle, translate requirements into features, and ensure high-quality testing and maintenance of call center solutions. You will contribute to security planning, design specifications, and system integration across digital channels.

The role requires extensive experience with Genesys Cloud CX/Architect, digital channels, and WFM/KM modules, plus strong API and integration capabilities with

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Reference: WJ-291_11018224

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