IT & Software

Senior Global SaaS Support Specialist — Drive Uptime

EY

London · England · United Kingdom

EY in London seeks a Global SaaS Support Specialist to ensure smooth assistance to our SaaS clients across lifecycle. You will troubleshoot advanced issues, engage with Tier-2 staff, and act as bridge between support and engineering.

You’ll collaborate with Product, Content and Tech teams, document solutions, manage incidents, and help improve processes. The role requires strong technical and customer empathy, with experience in SaaS, cloud tech, and ITIL-like practices.

#J-18808-Ljbffr

Reference: WJ-5107_14146170

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.