Senior Incident & Problem Manager, 24/7 Operations

Bell Canada in Canada’s Business Market Enterprise segment seeks an Operations Service Desk Incident/Problem Manager to drive proactive and reactive solutions for customer issues. The role focuses on end-to-end problem management and accountability for customer satisfaction.

You will lead major incidents, collaborate with Help Desk, Network & Field Services, and ensure governance and clear communications with customers and stakeholders. This is a hybrid role in Canada.