Senior Infrastructure Support Engineer

In this role you will run, secure and optimize Dorchester Collection’s global infrastructure across corporate offices, data centres, Azure and hotels. You will manage technology partners and serve as the senior escalation point for local IT and regional teams, while contributing to security, governance and on-call support. You’ll leverage the award-winning Academy to reach high standards of craft, service and leadership. This is a chance to shape a scalable, secure, cross‑luxury‑site IT environment and advance your career within a people‑centric culture.

• Complimentary hotel stays with breakfast
• 50% off at hotels’ bars/restaurants
• World-class development opportunities
• Free Workday lunches
• Cycle to work scheme
• Retirement scheme

• Run and secure Windows Server, AD, virtualization, storage, remote access, backup and DR platforms.
• Manage Azure estate, networking, cloud firewalls, VM lifecycle and governance.
• Oversee network security perimeter (firewalls, VPNs, switching, NAC).
• Design and maintain Windows/mobile builds, device policies and security baselines.
• Manage identity and access (SSO, privileged access, guest access, hybrid identity).
• Administer collaboration tools and enterprise apps; support AI, reporting platforms.
• Plan patching windows and communicate changes to regions.
• Lead global infrastructure projects from scoping to stakeholder updates.
• Provide 2nd/3rd line escalation support; mentor junior staff and manage MSPs.
• Ensure security/compliance including vulnerability remediation and ISO 27001 alignment.
• Maintain SOPs, runbooks and build standards.

• Experience as an Infrastructure Support Engineer or similar role in a mid-sized to enterprise environment.
• Hands-on data centre experience: Windows Server, VMware/Hyper-V, SAN, Veeam.
• Hybrid Active Directory and Microsoft Entra ID with CA, PIM and SSO.
• Advanced Microsoft Intune (Autopilot, policies, security baselines).
• Extensive admin of Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Purview).
• Strong Azure IaaS and networking skills (VMs, VNets, NSGs, VPNs, Site Recovery).
• Experience with Palo Alto, GlobalProtect, Cisco switches/ISE; Citrix/NetScaler advantageous.
• Knowledge of Azure AI Foundry, Power Platform, Fabric/Power BI a plus.
• Security-first mindset with project delivery and vendor management.
• English proficiency; relevant certifications such as ITIL, Microsoft Azure/M365 or CCNA are advantageous.

• Strong communication and collaboration
• Proactive problem-solving
• Adaptability and learning mindset
• Windows Server
• Active Directory
• VMware/Hyper-V