Senior IT Engineer

In this role you will shape Typeform's internal IT by building an AI-first, service-led function. You will own IT operations, drive proactive improvements, and partner with security, people and engineering to deliver reliable, scalable systems. You’ll automate workflows, implement AI-powered solutions, and manage onboarding, access, and lifecycle processes. This is a hands-on, impact-oriented position in a small team with a clear path to influence the technology roadmap.

• Own and improve IT operations, serving as senior escalation point and driving incident resolution
• Maintain secure, reliable, and scalable internal systems and apply ITIL practices across incident, change, problem, and service management
• Improve service performance, documentation, processes and employee experience
• Balance daily support with longer-term engineering projects within the IT team
• Identify automation opportunities and design AI-powered solutions to boost productivity and efficiency
• Enhance onboarding/offboarding, access management and software lifecycle processes
• Use APIs, scripting, and integrations to connect systems and reduce manual work
• Lead IT service changes, migrations and improvements with clear communication and risk management
• Collaborate with Security, People, Finance, Procurement and Engineering to deliver secure tech solutions
• Communicate technical concepts clearly to technical and nontechnical colleagues
• Foster ownership, continuous improvement and experimentation

• ITIL certification and practical experience applying ITIL across incident, change, problem, and service management
• Experience troubleshooting complex corporate IT issues across identity, devices, applications and integrations
• Hands-on experience with Apple devices, Okta, Google Workspace, Slack and Atlassian
• Automation experience using APIs, scripting, integrations or workflow tools
• Practical experience using AI to improve IT operations, support processes or internal productivity
• Experience improving employee lifecycle processes (onboarding, offboarding, provisioning, access management)
• Strong problem solving and ownership mindset
• Product mindset with stakeholder management and measurable outcomes
• Excellent communication across technical and business teams

• collaboration
• communication
• ownership
• Apple devices
• Okta
• Google Workspace