Senior IT Field Delivery Engineer

In this field-based role, you will provide on-site IT hardware and software support within SLA targets, working across diverse client environments. You will diagnose, repair, and configure devices, mentor peers, and coordinate with call teams to ensure timely, quality service. The role blends hands-on technical work with customer-facing delivery, including 24/7 coverage and potential IMAC projects. You’ll join Europe’s largest privately-owned IT company, with strong development opportunities and a broad benefits package.

• company van
• broad flexible benefits scheme
• 2 paid volunteering days a year
• hybrid working
• solid base salary and extensive benefits package

• Perform advanced diagnostics, repair, and replacement of PC, laptop, printer, server, network, and peripheral equipment
• Complete customer rebuilds and configurations to desk
• Assist other engineers in delivering service and cover site roles as needed
• Meet dynamic KPI targets and manage call details in real time with SLA awareness
• Update calls and track work via mobile devices, including RMA generation
• Lead IMAC projects with minimal supervision when required
• Train on new technologies and maintain required skills
• Support 24/7 coverage via rota and perform overtime as needed
• Mentor engineers and adhere to company policies and health & safety
• Maintain assets and understand customer policies and processes

• Full UK driving licence
• Excellent customer-facing skills
• Self-motivated, well-organised, able to work unsupervised
• Technical certifications (CompTIA A+, CompTIA Server+ or equivalent)
• Ability to work at height and perform manual handling
• Strong communication and inter-personal skills

• professional appearance
• strong customer focus
• team-oriented collaboration
• PC/Laptop/Printer/Server hardware repair and diagnostics
• Network support basics
• IT hardware/software troubleshooting