Senior IT Service Desk Analyst & Mentor

SmartSearch is seeking a Senior Service Desk Analyst to resolve complex technical issues and support internal departments. The role involves delivering high-quality support, guiding junior staff, and ensuring timely resolution of support tickets.

The ideal candidate will have 3-5 years of IT support experience, strong customer service skills, and the ability to diagnose technical issues under pressure. SmartSearch offers a competitive benefits package, including private medical insurance and generous holiday allowance.